FAQ’s
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Have a question?
Please expand each section to read the answers to our commonly asked questions.
If your question is not answered below, please reach out to us via the contact us form and we will be happy to help you out.
General
What is the teaching style of your tutors?
Our tutors focus on teaching concepts and extending children’s thinking skills and growth mindsets. We never just give children work to do independently – this is not something that requires the support you are paying for. The way we teach focuses on maintaining students’ engagement levels and interest in the content, whilst ensuring they understand concepts on a deeper level.
How many children are in a class?
As a strict rule, we never have more than eight students in any group. This enables your child to enjoy the benefits of social collaboration, whilst also receiving the individualised attention they deserve.
What does my child need to bring to classes?
In the interest of maintaining students’ health and hygiene, we ask that students bring their own stationery to classes. We encourage students to also bring water bottles and snacks to classes – we all concentrate best when we are fed.
Does my child need to sit an entry test?
No. Tests are quite subjective and we all have bad days, so to gain meaningful insight into your child’s needs, we prefer to talk to you (the one who knows them best!). To ensure they are always being offered the right level of support, our tutors build relationships with your child and get to know their needs on a broader scale.
Do you offer any trial lessons?
Yes! All students are entitled to only 1 trial lesson, please contact us for more details. Please note that we do not offer trial lessons for private tuition.
Payment
Do I need to pay anything extra for class materials?
Everything your child needs is included in our prices. Students will receive a different printed program each week, which they take home with them.
What if I have a holiday planned during term?
Life is expensive and you deserve your family holidays. If you have a holiday planned and let us know the weeks you will be away prior to us invoicing, we will not charge you for up to two weeks of missed lessons.
What discounts are available?
Sibling discount: a 10% discount available for all siblings (to be deducted from the sibling with the lower tuition fee).
Double course discount: A 10% discount is deducted from the total cost for each child who is enrolled in more than one course at any time. This discount for private tuition is only included when another group class is enrolled into by the same child.
Student Referral: A 20% discount is offered for every student referred and booked into our program before week 2.
1 student referred = 20% discount; 2 students = 40% discount; 3 students = 60% discount; 4 students = 80% discount; 5 students = 100% discount.
For those who have successfully passed on referrals, a refund will be given in week 2 of the new term.
Can I get a refund if I withdraw from a course?
Refunds are available if you withdraw within the specified refund period. The amount refunded depends on how early the withdrawal is made.
Are there any additional fees besides tuition?
Some programs may include fees for materials, lab use, or exam administration. Please check your program details for more information.
Tuition
What if the level of work offered is not suitable to my child’s needs?
Classes need to offer the right level of work for your child to excel. If at any point they need easier/harder work or need to ‘fill in some gaps’, we will work with you to determine the right option for them. This may mean moving to a different class, or to private tuition for a period of time.
Will my child have homework?
We offer some homework activities for children in grades 2 and up, as independent revision is important in working knowledge into our muscle memories. The homework tasks are generally the areas that children do not need as much support with (we focus on the harder/newer concepts in class) and our online learning portal ensures students can work through these activities without parental assistance.
We encourage students to independently mark homework activities via the online learning portal as well, so they do not miss out on the vital opportunity to learn from their mistakes. This should be done by students for optimal learning, not parents.
Are you able to offer online learning if there are stay at home ?
Our priority is the safety and wellbeing of all our students, parents and staff. We always heed the advice of medical professionals before making any decisions. We have successfully delivered multiple terms of online learning (due to Covid-19) and will decide to do so if required.
How does online learning work?
Whilst nothing beats in-class learning, students amazed us when we went online due to Covid-19 lockdown measures. To assist with students’ concentration and to minimise the amount of screen-time students are subject to in one sitting, we do need to make timetable changes if we do go online. We will do our best to ensure we accommodate families who have more than one child enrolled, to avoid bandwidth/device limitations.
In addition:
You will be provided with Zoom Meeting IDs for each lesson
We will print off materials in advance and contact you regarding a time to collect the materials. Alternatively, class programs can be printed from home via our online learning portal
No child who normally has back-to-back sessions will have both of their sessions on the same day
Siblings will also be scheduled at different times
Maths classes will remain at 1.5 hours
English/Writing classes will be 1.5 hours instead of 2 hours
Kindergarten classes will be split into two 45 mins sessions on different days
Selective/ Scholarship classes will have its 3 hour class split into two 1.25 hour sessions (weekly tests completed out of class times)
Private tuition students will be contacted to make arrangements
When physical classes are deemed safe and appropriate to resume, we will revert to a normal class timetab
Do you offer make-up classes?
Children get sick, life happens. We understand. Hence, children are entitled to two make-up lessons each term, for each course they are enrolled in. If they are unable to attend the appropriate make-up class, we may recommend a different class in lieu of the missed lesson, subject to availability. The online learning portal can also be used to assist students to complete the whole program independently, if make-up lessons are not available or do not meet your timetable. Refunds will not be offered due to student absences and when a make up class is not available.
Enrolment
How do I know what class is suitable for my child?
Give us a call to discuss. We value the importance of working with families to support our students as best possible.
Do you offer any combined classes?
We do not offer a combined class, as moving through two learning areas in a two-hour period does not provide ample opportunity for meaningful learning. By separating the learning areas, we are able to dive into concepts on a deeper level with students.
Can I enrol in a class mid-term?
Yes! Provided there is availability, all students are accepted during any week of a Term. School fees are charged for the remaining weeks of the term.
How do I renew my enrolment?
In Week 7 or 8 of each term, you will receive an invoice for the upcoming term. If you pay by the due date, you will receive a 5% early bird discount. This is only applicable to families who are already enrolled in our classes. Invoices are re-issued less the discount after the due-date.
What happens if I miss the enrolment deadline?
If you miss the enrolment deadline, you may need to wait for the next intake. However, in some cases, late enrolment is possible with an additional fee.
